Frequently asked questions about the PowerON Trade-In and Recycling Program.

What is the Trade-In and Recycling Program?
The PowerON Trade-In and Recycling Program is part of our commitment to minimizing the impact our products have on the environment. It offers you a way to dispose of your electronic equipment responsibly.

What if I can’t find my product?
If your device does not appear or is not listed, it does not qualify for a gift card. If you would like us to recycle it for free, please follow the steps below.

How do I ship my product?
There are two options available for shipping the product(s) to PowerON after receiving your quote.

For equipment with a quoted value:

Option #1 (Most common method used and saves 5 to 6 business days)

Take your product(s), along with this email containing your Quote/RMA number to a FedEx Office Print & Ship Center location. If you forget this email, don’t worry! Just give the FedEx Office Team Member the email address used when creating this Quote/RMA. The FedEx Office Team Member, using the FedEx Pack and Return System, will provide the appropriate box, securely package, and ship your product(s) for FREE!

Option #2 (Least common method and will delay the payment of your product)

Use the account link at the bottom of the "Step 1" or "Step 2" email to access the status page for your trade-in. Click the "Request Packaging Materials" button to have PowerON send packaging materials to your home with a return label. Next, return the packaged product with label affixed to the nearest FedEx location.

UTech and PowerON are not responsible for damage to your equipment during shipping.

Is there a weight limit on shipments to PowerON?
Yes. There is a maximum per-box weight limit of 70 pounds.

What if I can't print my shipping label or placard?
Contact PowerON. 1-866-635-5780 (M-F, 7:30am-4:30pm PT)

What if I lose the email with my shipping instructions?
Contact PowerON. 1-866-635-5780 (M-F, 7:30am-4:30pm PT)

How does the Search work?
To quickly identify your PC/Windows device, simply type the device’s processor speed into the power search field.

Why should I use the UTech Trade-In & Recycling Program?
By participating in the UTech Trade-In & Recycling Program you are helping the environment by extending the useful life of products that have value in the secondary electronics market.

As an added benefit, if your product qualifies for reuse - meaning it has monetary value - you'll receive a Gift Card equivalent to its fair market value as determined by PowerON.

Which products qualify for the UTech Trade-In & Recycling Program?
Any Dell, Alienware, PC, or Apple - laptop, desktop, tablet, smartphone, or display - may qualify for reuse or free recycling.

Is a purchase necessary to participate in the program?

Does UTech administer the program?
No. UTech contracts with PowerON Services, Inc. to administer and manage the UTech Trade-In & Recycling Program.

How is the value of my equipment determined?
The value depends on a variety of factors, including the demand for your specific item in the secondary electronics market and its condition. When you visit the PowerON Trade in tool on the UTech website, you'll answer a few simple questions about your device and describe its condition. Based on the information you provide, PowerON determines the estimated fair market value of your device and a quote is displayed instantly.

Can my quoted value change?
Yes. If one of the following is true:

Can my equipment be returned after payment has been generated?
No. Once payment is fulfilled, the item can not be returned.

How will I be paid for my equipment?
You will receive a Gift Card equal to the final value within two weeks after PowerON receives the equipment.

Does the quoted value ever expire?
Yes. Quotes are valid for 30 days. After a quote expires, you may request another quote.

What should I do with my old equipment before I send it in?
PowerON recommends that you perform a complete backup and data wipe (erasure) of all the information on your old device. UTech and PowerON assume no responsibility for loss or confidentiality of personal data on equipment. While in transit to PowerON, any files or data left on your system may be accessible to others if data is not erased.

What happens to my equipment after I send it in?
PowerON will test and assess the equipment to determine if it qualifies for reuse. Qualifying equipment, tested in working condition, will be sold in the secondary electronics market as "used." Equipment that does not qualify for reuse will be recycled in an environmentally responsible manner.

What happens to my personal data?
PowerON's data erasure process includes complete data removal. PowerON recommends that you perform a complete backup and data wipe (erasure) of all the information on your old computer. UTech and PowerON have no responsibility for loss or confidentiality of customer data on reused or recycled equipment.